The terms on which a law firm, a clinic or a records custodian uses Injury Docs — who may hold an account, what each side stays responsible for, what we charge for, and what happens when it ends.
Last updated 11 September 2026A note on the status of this document. These terms are published ahead of general availability so that an organisation can read them before it talks to us rather than after. They have not yet been reviewed by counsel, and they will be reviewed and revised before Injury Docs handles live matter data.
Several items are deliberately unsettled — the governing law among them — and each is marked in the text and listed at the end. Nothing here claims a certification, an audit or a compliance status, because we hold none. Where your organisation signs an order form or a written agreement with us, that document governs and these terms fill in the rest.
These terms are between Injury Docs, an Omnis AI product, and the organisation that holds the account — a law firm, a medical provider, a records custodian or another participant we have admitted. Throughout, “you” means that organisation, not the individual reading this page, and every person your organisation gives access to is bound by them through you.
The registered name and address of the contracting entity is one of the items left for counsel, listed at the end, and will appear here before general availability. Where your organisation signs an order form, a master agreement or a written agreement required of us under health-privacy law, those documents take precedence over this page to the extent they conflict.
Our handling of information is set out in the Privacy Policy, which forms part of these terms.
Accounts are for organisations, and only these:
You must be an organisation acting in a professional capacity, and the person opening the account must be authorised to bind it. We may decline or close an account that does not fit this section, and we may ask for evidence that your organisation is what it says it is.
Your organisation decides who gets access and what each of them can do. Roles are granular on purpose — an intake user and a settlement user do not have to see the same thing — and keeping them right is your job, not ours.
Injury Docs is a channel and a record. It carries a request from a firm to a clinic, shows both sides the same status and the same figures, keeps the history of what was asked and answered, and derives the balances each side reads from that history.
It is not any of the following, and you should not use it as though it were:
This is the clause that matters most, so it is written plainly.
You are responsible for the lawfulness of what you ask for. Before you raise a request you confirm that you act for the injured person or otherwise have authority, that you hold a valid, current authorisation or release covering what you are asking for — or a court order, subpoena or other lawful authority — and that the request is made for that matter and no other purpose. If you ask for a category that is separately protected in law, you confirm that your authority extends to it. The product will make you do that deliberately; doing it deliberately does not make it lawful.
You are responsible for the lawfulness of what you release. You decide whether a disclosure is permitted, what the record contains, and whether what you send answers the request. You may refuse a request that has passed our gate. Nothing in the product — not the gate, not the clock, not an exception ranked against you — obliges you to release anything you should not release, and we will not treat a refusal on those grounds as a failure to answer.
Each side is responsible for the accuracy of what it puts into the product, for keeping its own copy of anything it is required to retain, and for its own duties of confidentiality. Neither side’s obligations become ours by passing through this service.
You agree not to:
If we see a request that looks unlawful or a pattern that looks like misuse, we may pause it, raise it with your organisation, and in a serious case suspend access under section 11.
What your organisation puts into Injury Docs stays yours. We claim no ownership of a chart, a bill, an authorisation or a matter record.
You give us the permission we need to run the service with it: to host, store, copy, process, recognise text within, transmit and display that material to the other organisation on the request and to the people each of you authorises. That permission exists for the purpose of operating and supporting the service and for nothing else, and it ends when the material is deleted or returned.
We may compute operational figures — counts, timings, fees and outcomes about organisations rather than people — and use them to run the service and to populate the directory described in section 8. We do not use health information, bills or the contents of a chart to train general-purpose artificial-intelligence models.
The product itself, its interface, its engines and everything we make remain ours.
The directory tells a firm whether an order will actually arrive before it sends one: how a location can be reached, what it charges, how long it has taken to answer, and how often requests went unanswered. It draws on what clinics publish, what a clinic tells us when it claims its listing, and figures computed from request records.
A listing is a description, not an endorsement. Nothing in the directory is a recommendation of a clinic or of anyone’s care, and a figure about past turnaround is a measurement of what happened, not a promise about what will. Where we have checked a detail with the clinic itself we say so and say when; where we have not, we do not imply otherwise.
If you are a provider, you may claim your listing, correct it and tell us how you want records requests to reach you. We may correct, suspend or remove a listing that is inaccurate, and we will tell the clinic when we do.
Two different kinds of money move here, and confusing them causes most billing arguments in this industry:
Invoices are payable in the currency and within the period stated on them. Fees are exclusive of taxes, which are yours where they apply. We will tell you before a price changes, and a change does not take effect in the middle of a term you have already paid for.
The late-payment terms, the refund position and the notice period for a price change are on the open list below; we would rather leave them for counsel than print a number that turns out to be wrong.
Injury Docs is actively being built, and it will change. We add and improve things continuously, and occasionally we remove something. If we remove or materially degrade a capability your organisation relies on, we will tell the account owner before we do it and say what replaces it.
Support is by email at contact@injurydocs.io, answered by people who work on this product. We do not publish a service-level promise about how quickly the service responds or how often it is reachable, because we have not earned one; where your organisation needs a commitment of that kind, it belongs in a written agreement and we will discuss it.
You may stop at any time by telling us, subject to any term you have committed to on an order form.
We may suspend access where there is a serious or repeated breach of section 5 or section 6, where an account is being used by someone who should not have it, where we are required to by law, or where continuing would put other organisations’ material at risk. We will tell you why, and we will restore access when the cause is dealt with. Where the problem is one user rather than the organisation, we will act against that user first.
Either of us may end the agreement for a material breach the other has not put right after written notice.
When an account closes, your organisation can export what belongs to it, after which the material is deleted or returned as set out in the Privacy Policy. The record of a request — who asked whom for what, and when — is kept longer than the material it carried, because both sides may need to evidence a disclosure years later. The export window and the exact periods are on the open list.
Sections that by their nature should continue — confidentiality, what you owe us for the period before it ended, disclaimers, liability limits and indemnity — survive the end of the agreement.
Each of us will keep the other’s confidential information confidential, use it only for the purpose it was given, and disclose it only to people who need it and are under the same obligation. Matter material — charts, bills, authorisations, lien and reduction figures — is confidential in the hands of everyone who touches it here, including us.
This does not apply to information that is already public through no fault of the receiver, was already known without an obligation, or is independently developed. If either of us is compelled by law to disclose the other’s confidential information, we will tell the other unless we are prohibited from doing so, and disclose only what is required.
The service is provided as it stands. To the extent the law allows, we exclude the implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the service will be uninterrupted or error-free.
Specifically, and in the language of this industry:
Neither of us is liable to the other for indirect, incidental, special, consequential or punitive losses, or for lost profits, lost business or lost goodwill, however caused.
Our total liability arising out of or relating to the service will be capped. The cap is deliberately blank on this page: the figure or formula, and the exclusions that sit alongside it, are for counsel to set, and it will be stated here and in the order form before general availability. Until it is set, do not treat this section as agreed.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited — including for fraud, or for death or personal injury caused by negligence.
Your organisation will indemnify us against claims, losses and reasonable costs arising from a request your organisation made without a lawful basis, a disclosure your organisation made that it was not permitted to make, a breach of section 6, or material your organisation put into the service that it had no right to put there.
We will tell you promptly about any claim we seek to be indemnified for, let you control the defence of it where you accept the indemnity, and not settle it without your consent.
Until that is settled, nothing on this page should be read as your organisation having agreed to a jurisdiction, a forum or a waiver. If your organisation needs this resolved in order to proceed, say so at contact@injurydocs.io and it will be taken up with counsel directly rather than waiting for the general review.
Notices to you go to the account owner’s email address and to any address in your order form. Notices to us go to contact@injurydocs.io — write “legal” in the subject line and it reaches the right desk. We are not publishing a postal address for formal notices yet; it is on the open list, and it will be here before general availability.
We may change these terms. Where a change materially affects your organisation, we will email the account owner before it takes effect and change the date at the top of this page. Continuing to use the service after that date means the revised terms apply; if your organisation does not accept them, it may end the agreement under section 11. Superseded versions are kept and we will send you any of them on request.
These terms, together with your order form and the Privacy Policy, are the whole of what is agreed between us about the service. If one part is held unenforceable, the rest stands. Neither of us waives a right by not enforcing it once.
Deliberate gaps, listed so nobody mistakes them for settled. Each will be closed with counsel before Injury Docs handles live matter data, and this page will be dated again when they are.
If one of these is the item standing between your organisation and a decision, write to contact@injurydocs.io and say which one. It moves up the list.