Whether you are a law firm, a clinic or the custodian who actually pulls the chart, the fastest thing you can send us is one real, badly-stuck matter and the question it raises. Write to contact@injurydocs.io, or use the form below.
Every field below is optional except your email and your message — but the more of it you fill in, the less of the first reply is spent working out which side of the exchange you sit on.
One address for firms, clinics and custodians alike. It reaches the people who built the product, so ask a specific question and you will get a specific answer — including “not yet” where that is the true one.
Please do not send us records, charts, bills or anything identifying an injured person. We do not need them to answer you, and this is an email address rather than a file exchange.
All three go to the same address. Saying which one you are in the first line is the whole shortcut.
You want your records specialists, case managers and settlement desk raising every ask from one builder, on one clock, against a directory that tells you whether an order will arrive before you send it. Start the account and we will walk your own worst-stuck matter through the exchange with you — and show you where the product ends and the plan begins.
Tell us your matter volume, how many providers a typical closeout touches, and the case system you already run.
Create your firm account →Firms search the directory for where their client treated, and the first thing it answers is whether an order placed against you will actually arrive. If your practice treats on a lien or a letter of protection, being listed and reachable is the difference between a request that lands in your queue and one that becomes a fortnight of silence and a subpoena.
Tell us your locations, who handles release of information, and how you would rather receive a request today.
Read the provider side →If you are the custodian of record, or a release-of-information service pulling charts on a clinic’s behalf, you are a first-class account here rather than somebody borrowing a clinic’s login. That is deliberate: the affidavit and certification flow only works if the person who actually pulled the chart is the person attesting to it.
Tell us which practices you pull for, how requests reach you now, and what usually makes one unfulfillable.
See the provider directory →Four things worth knowing before you spend a paragraph on us. They are the same four we would say on a call, so you may as well have them now.
The screens and the engines behind them are built and demonstrable, and every figure on them is computed live rather than stored. On the web app, records requests run between real organisations: a firm sends, the clinic answers, and both desks see every step. The records themselves still travel the clinic’s usual way, and most screens beyond requests are not live on the web yet. We would rather you read that here than find it out on a call.
We build the exchange that moves records and reconciles the bills attached to them. We will not tell you whether an affidavit is sufficient, whether a lien is enforceable, or what a chart means. Those are your calls and your experts’. Ask us about the mechanism and we will go as deep as you like.
There is no login here for an injured person, and none planned. Injury Docs sits between the firm handling your case and the clinics that treated you — so the people who can tell you where your records and bills stand are the ones handling your case, and what they can see is described plainly on this site so you know what to ask them for.
Thirty-four domain engines, twenty-six destinations across three audiences, twenty-one derived request states and 4,991 passing tests, counted from the build on 24 September 2026. No customer outcomes, because we have none yet. Where the honest answer is “on the plan, wired to nothing”, that is the answer you will get.
We do not publish a phone number, a postal address or office hours, because we would rather not print something that is only true some of the time. Email reaches the people who built this, and it is the route we actually watch.
Send us the one that has been out longest — the ask, the clock, the chasing, the balance nobody can reconstruct — and we will show you what it looks like as an object with an owner.
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