If your law firm and your medical provider both use Injury Docs, this page explains what happens behind your case — why you keep being asked to sign a release, where the time actually goes, and why nobody should be ringing you to do their chasing.
The Log in and Create an account buttons at the top and bottom of this page are for law firms and medical providers. There is no Injury Docs account for injured people — there is nothing here for you to sign up for, and nothing you need to do.
None of them is about medical care. All three are about paperwork moving between two offices that are not talking to each other.
This is the most common complaint in personal injury, and it should never happen. You are the one person in the whole arrangement with no way to make anything move — and you are recovering from an injury. The exchange exists so that your firm and your clinic deal with each other directly.
Usually this is not anybody being careless. A release has to name the right clinic, cover the right dates, and cover the right kind of records. If it does not, the clinic is not allowed to hand anything over — and asking you again is the correct thing to do, however annoying it is.
Because for most firms and most clinics, a records request is an email nobody owns. It has no status, no deadline and no history, so a request that quietly went nowhere looks exactly like a request that is being worked on.
You are not in any of them, and that is deliberate. This is what your firm and your provider are doing while you get on with treatment.
When your lawyer asks your clinic for your chart, that ask is an object with a deadline on it and a named person holding it — not a message in a shared inbox. Nobody has to remember to follow it up, because the request itself is late or it is not, and it says so.
What this means for you: a request that stalls is visible to both offices on the day it stalls, rather than in three weeks when somebody thinks to check.
They are not two systems sending each other updates. They are two views of one record. So your clinic can see that a corrected authorisation is what is holding things up, and your firm can see that the clinic answered on Tuesday — without either of them phoning you to find out.
What this means for you: the two offices can answer each other’s questions without going through you.
This is the part worth understanding, because it is the part that causes the re-signing. Before any clinic releases anything, the release on file is checked against three things: does it name this clinic, does it cover these dates of treatment, and does it cover these kinds of records. If any one of them fails, the request stops and nothing is disclosed.
What this means for you: being asked to sign again is a privacy protection doing its job, working in your favour — not a sign that somebody lost the first one.
Every charge, payment, adjustment and reduction on your case sits on one ledger that both your lawyer and your clinic can see. When your lawyer negotiates a medical bill down at the end of the case, every offer, counter and acceptance is kept — with the reason given for it, in the words it was given in.
What this means for you: what comes out of your settlement for medical bills is a figure with the reasoning attached to it, kept on the record.
Injury Docs is a tool your law firm and your medical provider use with each other. You are not a user of it, and you should not have to be. This page exists so that you know what is happening, not so that you have another thing to manage.
Nothing of your own to open, nothing to install, nothing to fill in. If anybody tells you to set something up here, they are describing a different product. The people to ask about your case remain the people representing you.
Injury Docs is not a healthcare provider and has no part in decisions about your care. It moves paperwork between the office representing you and the clinic looking after you. Nothing more than that.
There is no separate place for you to look, by design: this is a tool two offices use with each other, and adding a third party to it would not make your case move faster. Ask the office representing you — they are reading a screen that can answer precisely.
Worth putting in writing, because every one of them is something that does happen to injured people somewhere in this industry.
Injury Docs does not lend to injured people, advance money against a case, or offer any financial product to a patient. If something claiming to be connected to your case offers you cash before settlement, it is not this.
It is not a healthcare provider, it employs nobody who looks after you, and it takes no part in any decision about your care. Those conversations belong with your clinic.
Your records move between the clinic looking after you and the office representing you, to the extent the release you signed allows, and nowhere else. Nothing about your treatment is packaged up, sold on, or used for anything but the request that asked for it.
No login, no app, no forms for you to fill in. If the product is working properly, the only way you notice it is that fewer people ring you about paperwork.
No. There is nothing for you to join, install or fill in. The only thing ever asked of you is what is already asked of you today: signing a release that lets your clinic hand your records to the office representing you.
Almost always because the first one does not cover something it needs to — the particular clinic, the particular dates you were treated, or the particular kind of records being asked for. Rather than release something it should not, the clinic stops and asks. That check runs before anything is handed over, and it is working in your favour.
Through the people representing you, yes — ask them, and they are reading a screen that can answer it precisely rather than an email thread they have to work through. There is no separate place for you to look, by design: this is a tool two offices use with each other, and adding a third party to it would not make your case move faster.
Usually not because of any one delay, but because nobody could see where the time went. Here, every request has a deadline and a named holder, and the time a clinic spends waiting on your law firm is recorded separately from the time they spend doing the work — so the delays are visible to both offices while they can still be fixed.
The clinic that holds them and the office representing you, to the extent the release you signed allows, and no further. Mental-health notes and substance-use treatment records are never included by a general request, even one asking for a complete chart — asking for those is a separate deliberate step that raises a flag.
Neither. Injury Docs is software that the two of them use to deal with each other. Your legal questions belong with the firm representing you, and anything about your care belongs with your clinic.
Every charge, payment, adjustment and reduction sits on one record both your firm and your clinic can see. When a bill is negotiated down, every offer and counter is kept along with the reason stated for it — so the amount that comes out of your settlement is a figure with reasoning attached rather than one that simply appeared.
If something about your records or your medical bills is worrying you, the office representing you is the right place to take it — and if they use Injury Docs, they can give you a precise answer rather than a promise to look into it.
There is nothing on this page for you to join, and there never will be.
If you work at a firm or a clinic, start from the Injury Docs home page. If something here is wrong or unclear, tell us.